Terms and Conditions
Being part of the Lufthansa City Center network, Courtial International - Lufthansa City Center operates as a fully licensed IATA BSP Travel Agency and are bound to fully comply with conditions as set by IATA.
Please note that as a Travel Agency we provide bookings to our customers on behalf of the airlines, hotels, car rental companies and other third parties. We will always endeavour to contract only with reputable partners. However, we are not the company providing the final service to our customers and as such cannot influence the service provider directly.
2. Contract Contents
The binding contract comes into existence as soon as the client requests an offer at Courtial International - Lufthansa City Center. By entering into discussion and agreeing to the final offer, the person making the booking confirms that he/she is of legal age and legally entitled to enter into contracts.
As acceptance of this booking, a deposit or full payment of the services must be provided. The booking will be considered finalized as soon as all travel documents have been remitted to the client. You will receive a confirmation of your booking by email, which will include a full summary of services selected and prices.
The contractual responsibility of Courtial International - Lufthansa City Center is to efficiently provide the bookings of products and services as booked by the client. The actual service as such is not the responsibility of Courtial International - Lufthansa City Center. Courtial International - Lufthansa City Center acts on account of and on behalf of the service provider. The prices and conditions are set in accordance as contractually agreed between Courtial International - Lufthansa City Center and the service providers.
For further information about the products and services, and conditions offered by the service providers please feel free to check the booking conditions as indicated in the offer.
In agreement with the Law (EG) Nr.2111/2005 of the European Parliament and Council of 14.12.2005 Courtial – International - LCC informs the clients about the identity of the actual airline performing the service both at the time of booking and on the booking confirmation.
Courtial International - Lufthansa City Center provides travel services (Flights, Rental Cars, Packages, Insurance etc) on behalf of its clients through third party contracts as follows:
All tickets are issued directly by Courtial International - Lufthansa City Center. We provide full service as related to/ in relation to on- and offline airline ticket bookings, flight changes, cancellations, re-routings, award tickets and ticket upgrades.
An exception is for the low cost carriers where the bookings will be made directly with the low cost carriers. In this case the airline is the service provider and all changes and requests for refunds must be made directly with the airline.
Should you require any further assistance please contact us:
Tel: +39 06 6868059 – 06 6867480 - MO-FI FROM 9:00 am – 06:00 pm or by mail: firstname.lastname@example.org
a) Courtial International - Lufthansa City Center International makes the necessary efforts to ensure that the information provided on this website is correct. However, we do not guarantee that this information is without error. The information provided here is subject to frequent changes and updates.
b) All liability of our travel agency and /or its suppliers on this website is limited to gross negligence.
c) Details about the services provided or negotiated tourism offers are fully dependent upon the information provided by the suppliers. These do not constitute a liability from Courtial International - Lufthansa City Center towards the client.
d) The liability of Courtial International - Lufthansa City Center for the services provided are limited to the efficient provision of the services in the framework of a cautious trader, not to the accuracy, completeness, correctness of the information and timeliness thereof and the provision of services by the third party.
6. Deviations and Changes
a)Deviations and changes from individual travel arrangements are only enforceable if after contract agreement
b) Last minute changes of flight times, destination as well as the change of aircraft and airline companies are expressly allowed.
c) Changes and variations of travel offers are only subject to claims after an agreement was made, not against the organizer handling in good faith and these changes do not materially impact the overall package offered.
7. Re-bookings and Cancellations
a) The possibility of rebooking, cancellation of a booking or name change, as well as the conditions and costs of passenger changes are only dealt with in accordance with the supplier’s conditions and cannot be influenced by the Courtial International - Lufthansa City Center.
b) For making the changes as mentioned under 7a) Courtial International - Lufthansa City Center is allowed to charge a service fee. In the case of a service offer with a Low Cost Carrier costs for making changes will be indicated by the respective airline while making the booking.
Since a travel insurance is not automatically included in the packages we strongly recommend you to include such insurance when booking a package.
8. Acts of God or force majeur
Courtial International - Lufthansa City Center will not be liable for this contract in case of the following force majeure. This includes demonstrations, war, inner unrest, airline hijackings, acts of terrorism, fire, flooding, loss of power, accidents, storm, strikes, work stoppages or other actions taken to interrupt the services of Lufthansa City Center or its suppliers.
In order to assist the passenger at all times about changes in their travel arrangements our office is open Monday to Friday from 9:00 am to 06.00 pm. Our staff will always be able to assist you with the latest information.
9. Contract Termination by Lufthansa City Center or the supplier
Courtial Intenational – Lufthansa City Center and the supplier have the right to cancel the booking or parts of the booking, reservation in the following cases:
- the client is not credit worthy
- the client’s credit card payments have been refused by the credit card companies
- it is indicated that the person making the booking is not legally entitled to enter into a contract (or not of legal age )
10. Price- and Changes of Services
a) Based on conditions beyond the control of Courtial International - Lufthansa City Center price and conditions may be changed by the suppliers which will entitle the agency to an adjustment. For instance exchange fluctuations, fuel surcharges, insurance surcharges and airport taxes.
b) Changes of price and conditions are part of the general conditions of the suppliers. Should Courtial International - Lufthansa City Center be informed of such changes then the clients will be informed immediately of such changes.
11. Service Fees
Since low cost carriers as well as a growing number of airlines no longer provide travel agent commissions, Courtial International - Lufthansa City Center will as well as other suppliers charge a service fee. This amount will be included in the final price but mentioned separately on the invoice, when applicable.
12. Passport, Visa, Customs and health regulations
Every passenger is responsible to ensure that he/she is holding valid travel documents in order that the trip can proceed without fail. This includes visas for all destinations and health requirements or other travel documents.
These documents (including those for children) must be obtained and checked before departure. Clients are reminded to check that their documents are updated as requirements may change.
A cancellation of the booked trip by the passenger is not permitted. A traveller cannot withdraw from the commitment engaged with our Lufthansa City Center or a Third party by the person him/herself or through a relative/partner. In case the passenger decides to cancel a trip, then there may be financial consequences. These will be clearly stated in the booking conditions. Financial compensation obtained by court order is expressly prohibited.
14. Applicable Law
The Italian Law will be applicable for persons who are of legal age, for those living in the country, for those who don’t live permanently in the country or for persons who have selected the country of residence to be a foreign country.
Italy will be the location where the court will rule for this agreement.
15. Changes in the general Conditions
Courtial International - Lufthansa City Center is entitled to change or add to the general conditions with regards to this website with effect on future bookings at all times without having to notify the traveller. When finalizing a booking the latest version of the general conditions will be stated. Therefore the person booking agrees to any possible changes in the conditions.
16. Salvatorian Clause
Should one of the existing preconditions be impractical or impossible to fulfill then this will not affect the overall validity of this contract.